FAQ

    Frequently Asked Questions (FAQ)

    A list of various questions & answers that could clarify some things for you.

     

    Q: Can I get a refund if for some reason I don't want to keep using the VPS?
    A: Yes, you have 7 Days to ask for a refund if we don’t deliver what you ordered. We are sure you will love our VPS though!
    Q: The price that I pay now walways keep the same?
    A: Yes, without a doubt. The price that you pay now with the discount will always be the same. Unless you upgrade.
    Q: How can I connect to my VPS?
    A: It’s very, very easy. We provide you an IP, username and password. You can use Remote Desktop Connection, any Windows has that. There are other solutions for different OS (Mac, Linux) as well.
    Q: Where are the servers located?
    A: We currently have 11 different locations across Europe. You can check all of them when you choose to order a VPS plan.
    Q: Is my VPS managed or administrated?
    A: YES! We offer you VPS administration, meaning that we will help you with any issue you encounter.
    Q: How long will it take for my VPS to be fully setup?
    A: After the payment, you will have your custom VPS setup in less than one hour.
    Q: What operating systems can I have?
    A: You can choose between 8 different operating systems. Windows 7, Windows Server 2003, Windows Server 2008, Windows Server 2012, Cent OS 7, Debian 7, Ubuntu 14 LTS, Ubuntu Server 14 LTS. You can have others too, feel free to contact us.
    Q: Can I have more IPs or a custom hardware setup?
    A: Yes, you can have more dedicated IPs and you can customize the RAM, Storage, CPU and more!
    Q: Do the VPS come with any SEO tools?
    A: We will be making special plan with SEO tools soon. For now, you can install ANY TOOL you want but we don’t have any by default.
    Q: Can I order a shared hosting plan without a VPS?
    A: Of course. We have a separate page ONLY for shared hosting. We have a great offer there, for only $11 you can get unlimited EVERYTHING and 1 dedicated IP. With the coupon code it’s even cheaper!
    Q: Is your website secure?
    A: Yes, we have a very strong security. We have a verified SSL certificate and HTTPS.
    Q: How do you treat support tickets?
    A: Basic service level up to 12 hours – Default Support Level Providing Minimal Support.
    Business service level up to 4 hours – Adapted To The Professional Use Of An Server.
    Critical service level up to one hour – In Case Of Critical Use (Database, E-commerce)
    Q: What payment methods do you have?
    A: We currently accept Paypal and any major Credit Card, with the help of 2checkout.



     

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